All the products on theEDUstore are 100% genuine, original, brand new and built to the highest standards. Even so there may still be occasions when you feel it's necessary to return a product to us. This isn't a problem just follow our three simple steps. (Please note that due to hygiene reasons opened headphones cannot be returned).

Contact our customer service team on

We’ll authorise your return and email you an RMA (Return Merchandise Authorisation) and return address details.

Using a trackable service, please return to address provided. You must retain the proof of return.

Our Customer Service Team are ready to help - please remember to have your order number available so we can make this as efficient as possible for you.

If you are unable to return via a trackable service or your request is relating to your device developing a fault, our Customer Service Team will advise you on next steps.