Description
Service and support from the people who know your iPhone best.
Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Enjoy peace of mind when you buy AppleCare+ for iPhone.
Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. Both AppleCare+ and AppleCare+ with Theft and Loss extend that coverage and give you additional features such as 24/7 priority tech support and accidental damage protection.
AppleCare+
AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months. Each incident is subject to the service fees listed below, plus applicable tax. In addition, you’ll get Express Replacement Service4 and 24/7 priority access to Apple experts by chat or phone.
One stop for support
Because Apple designs iPhone, iOS, and many applications, iPhone is a truly integrated system. And only AppleCare+ products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options.
Hardware coverage
Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you’ll get up to two incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months.3 Each incident is subject to a service fee or deductible. See the table above for details. Coverage includes the following:
Your iPhone
Battery
Software support
With either AppleCare+ option, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud, and Apple-branded apps, including:
Using iOS and iCloud
Connecting to wireless networks
Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar
Features
24/7 priority access to Apple experts via chat or phoneSame-day service in most major metropolitan areas world wideOnsite service: Schedule a technician to perform a screen repair at your home or officeExpress Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair4Mail-in repair: Mail in your iPhone using a prepaid shipping box provided by AppleCarry-in repair: Take your iPhone to an Apple Store or other Apple Authorized Service Provider